Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 15, 2026, 07:24 AM · Resolved Aug 19, 2026, 04:00 AM

We are actively working to restore connectivity through the Direct Connect location: Equinix FR5, Frankfurt, DEU. Customers whom only have connections at the Equinix FR5, Frankfurt, DEU location will continue to experience connectivity issues. For a workaround impacted customers who have the option available to failover to VPN are recommended to do so to achieve recovery. For customers using Direct Connect gateway and Transit Gateway, we recommend creating a AWS Site-to-Site VPN and attach it to your Transit Gateway, refer steps here . For other customers we recommend establishing a AWS...

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