Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 15, 2026, 11:10 AM · Resolved Aug 19, 2026, 04:00 AM

AWS Direct Connect connectivity remains impaired for customers with connections at the Equinix FR5 location in Frankfurt, DEU. Customers with multi-site or redundant configurations across other locations continue to be unaffected. Engineers are actively working to restore connectivity, with efforts ongoing across multiple workstreams to resolve the underlying facility issue and bring the impacted network equipment back into service. We continue to expect recovery is multiple hours away. For a workaround, impacted customers who have the option to failover to VPN are recommended to do so. For...

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Amazon Web Services now? Check the current status

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Amazon Web Services's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.