Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 15, 2026, 04:27 PM · Resolved Aug 19, 2026, 04:00 AM

Our co-location partner continues to work to resolve the underlying facility infrastructure issue at the Equinix FR5 location in Frankfurt, DEU. Access to the affected area is currently restricted due to safety concerns, which is impacting our ability to assess the physical condition of the network equipment and provide a more accurate recovery timeline. Based on current information, full recovery is not expected in the near term and may extend beyond today. AWS Direct Connect connections at this location remain impaired. Customers with redundant connections through other locations remain...

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Amazon Web Services now? Check the current status

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Amazon Web Services's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.