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Service impact: Increased Packet loss

ResolvedmajorUnverified reportFirst recorded update Aug 15, 2026, 10:26 PM · Resolved Aug 19, 2026, 04:00 AM

Our co-location partner is continuing work to restore safe access to the affected area at the Equinix FR5 location in Frankfurt, DEU. Once safe access has been secured, our engineers will be able to assess the affected network devices. We continue to closely track progress and will share an update by 9:30 PM PDT, or sooner as new information becomes available.

What visitors reported during this incident

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Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Amazon Web Services's status feed →

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