What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Authentication and user management

Updates (3)

Nov 4, 2024, 12:02 PM
Unable to invite new users due to missing recaptcha token
Between 08:00 UTC to 11:54 UTC, we experienced problems with the invitation of new users for Cloud customers on admin.atlassian.com. The issue has been resolved and the service is operating normally.
Bitbucket ↗
Nov 4, 2024, 11:49 AM
Unable to invite new users due to missing recaptcha token
We continue to work on resolving the invitation workflow in admin.atlassian.com We have identified the root cause and performed changes in the environment to mitigate the issue.
Bitbucket ↗
Nov 4, 2024, 09:37 AM
Unable to invite new users due to missing recaptcha token
We are investigating reports of intermittent errors for some Atlassian customers when they are trying to invite users using their admin panels (admin.atlassian.com) We will provide more details once we identify the root cause.
Bitbucket ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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