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Intermittent reliability issue with Bitbucket Cloud

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 11, 2026, 06:31 AM · Resolved Sep 11, 2026, 08:00 AM

On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out. The issue is now resolved and services have been restored to normal operation for all the affected customers.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

WebsiteAPIGit via SSHGit via HTTPSPipelines

Updates (3)

  1. Sep 11, 2026, 08:00 AM
    Intermittent reliability issue with Bitbucket Cloud

    On September 11 2026, between 5:30 UTC and 6:45 UTC, users experienced intermittent reliability issue that affected pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may have also seen pages fail to load and timed out. The issue is now resolved and services have been restored to normal operation for all the affected customers.

    Bitbucket ↗
  2. Sep 11, 2026, 07:27 AM
    Intermittent reliability issue with Bitbucket Cloud

    We have identified the root cause of this incident and taken corrective steps to address it, with some improvements observed. We continue to monitor the situation to ensure stability.

    Bitbucket ↗
  3. Sep 11, 2026, 06:31 AM
    Intermittent reliability issue with Bitbucket Cloud

    Bitbucket Cloud is experiencing an intermittent reliability issue affecting some users. The issue is impacting pull requests, commits view, related Bitbucket pages, and some Pipelines activity. Users may see pages fail to load, time out, or continue spinning without completing. We will provide further updates within an hour, or sooner if we have significant progress to share.

    Bitbucket ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Bitbucket's status feed →

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