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Bitbucket is slow in responding to customers

ResolvedminorOfficial source confirmedMulti-region impactFirst recorded update Jun 25, 2025, 07:52 AM · Resolved Jun 25, 2025, 10:11 AM

Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Git LFSEmail deliveryWebhooksAuthentication and user managementGit via SSHWebsiteGit via HTTPSPurchasing & LicensingAPISource downloadsPipelinesSignup

Updates (4)

  1. Jun 25, 2025, 10:11 AM
    Bitbucket is slow in responding to customers

    Between 06:35 to 9:27 UTC, we experienced degraded performance for Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

    Bitbucket ↗
  2. Jun 25, 2025, 09:50 AM
    Bitbucket is slow in responding to customers

    We have identified the root cause of the degraded performance and have mitigated the problem. We are now monitoring closely.

    Bitbucket ↗
  3. Jun 25, 2025, 09:31 AM
    Bitbucket is slow in responding to customers

    We continue to work on resolving the degraded performance and intermittent failures (due to slow loading times) for Atlassian Bitbucket. We have identified the root cause and taken mitigations to handle the increased load and expect recovery shortly.

    Bitbucket ↗
  4. Jun 25, 2025, 07:52 AM
    Bitbucket is slow in responding to customers

    We are investigating cases of degraded performance for Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

    Bitbucket ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Bitbucket's status feed →

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