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Bitbucket website and git operations down for some customers

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Mar 11, 2025, 11:34 PM · Resolved Mar 12, 2025, 12:28 AM

Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services. We have mitigated the problem and will take steps to avoid this issue in the future.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Authentication and user managementGit via SSHWebsiteGit via HTTPSAPI

Updates (4)

  1. Mar 12, 2025, 12:28 AM
    Bitbucket website and git operations down for some customers

    Between 11/Mar/25 23:02 UTC and 11/Mar/25 23:59 UTC, some Bitbucket Cloud customers experienced issues accessing our website, API, and git services. We have mitigated the problem and will take steps to avoid this issue in the future.

    Bitbucket ↗
  2. Mar 12, 2025, 12:03 AM
    Bitbucket website and git operations down for some customers

    We are monitoring an identified fix and seeing signs of recovery.

    Bitbucket ↗
  3. Mar 11, 2025, 11:35 PM
    Bitbucket website and git operations down for some customers

    We are continuing to investigate this issue.

    Bitbucket ↗
  4. Mar 11, 2025, 11:34 PM
    Bitbucket website and git operations down for some customers

    Some customers are experiencing issues with our web and git operations. We are investigating.

    Bitbucket ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Bitbucket's status feed →

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