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Bitbucket has degraded performance

ResolvedminorOfficial source confirmedMulti-region impactFirst recorded update Feb 11, 2025, 04:12 PM · Resolved Feb 11, 2025, 05:16 PM

### SUMMARY On February 11, 2025, between 15:41 and 16:26 UTC, Atlassian customers using Bitbucket Cloud experienced workspace access errors \(HTTP 404\) when attempting to access the website, API, and Git over HTTPS/SSH. The event was triggered by a failure in our feature flagging service, which inadvertently blocked some users from core services. The incident was detected within eight minutes by automated monitoring and was resolved 45 minutes later once a change to a feature flag configuration had been fully deployed. ### **IMPACT** A subset of Bitbucket Cloud users were unable to...

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Affected services

Git LFSEmail deliveryWebhooksAuthentication and user managementGit via SSHWebsiteGit via HTTPSPurchasing & LicensingAPISource downloadsPipelinesSignup

Updates (3)

  1. Mar 3, 2025, 05:02 PM
    Bitbucket has degraded performance

    ### SUMMARY On February 11, 2025, between 15:41 and 16:26 UTC, Atlassian customers using Bitbucket Cloud experienced workspace access errors \(HTTP 404\) when attempting to access the website, API, and Git over HTTPS/SSH. The event was triggered by a failure in our feature flagging service, which inadvertently blocked some users from core services. The incident was detected within eight minutes by automated monitoring and was resolved 45 minutes later once a change to a feature flag configuration had been fully deployed. ### **IMPACT** A subset of Bitbucket Cloud users were unable to access

    Bitbucket ↗
  2. Feb 11, 2025, 05:16 PM
    Bitbucket has degraded performance

    Between 11/Feb/25 3:41 PM UTC and 11/Feb/25 4:26 PM UTC, some customers for Bitbucket cloud experienced degraded performance and 400 errors. We have mitigated the problem and would take steps to avoid this issue in the future. We will be publishing a public PIR on this incident in this status page, once it becomes available The issue has been resolved and all the services are operating normally.

    Bitbucket ↗
  3. Feb 11, 2025, 04:12 PM
    Bitbucket has degraded performance

    We are investigating reports of intermittent errors and performance degration for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.

    Bitbucket ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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  • Watch the provider going forward. Follow Bitbucket's status feed →

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