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Bitbucket availability degraded

ResolvedcriticalOfficial source confirmedGlobal service disruptionFirst recorded update Nov 11, 2025, 04:59 PM · Resolved Nov 11, 2025, 09:10 PM

## Summary On November 11, 2025, between 16:25 and 19:13 UTC, Atlassian customers were unable to access Bitbucket Cloud services. Customers experienced a period of 1 hour and 16 minutes where performance was degraded and a period of 1 hour and 32 minutes where the Bitbucket Cloud website, APIs, and Git hosting were unavailable. The event was triggered by a code change that unintentionally impacted how we evaluate feature flags, impacting all customers. The incident was detected within 5 minutes by automated monitoring systems and mitigated by scaling multiple services and deploying a fix...

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Git LFSEmail deliveryWebhooksAuthentication and user managementGit via SSHWebsiteGit via HTTPSPurchasing & LicensingAPISource downloadsPipelinesSignup

Updates (6)

  1. Dec 5, 2025, 05:36 PM
    Bitbucket availability degraded

    ## Summary On November 11, 2025, between 16:25 and 19:13 UTC, Atlassian customers were unable to access Bitbucket Cloud services. Customers experienced a period of 1 hour and 16 minutes where performance was degraded and a period of 1 hour and 32 minutes where the Bitbucket Cloud website, APIs, and Git hosting were unavailable. The event was triggered by a code change that unintentionally impacted how we evaluate feature flags, impacting all customers. The incident was detected within 5 minutes by automated monitoring systems and mitigated by scaling multiple services and deploying a fix whic

    Bitbucket ↗
  2. Nov 11, 2025, 09:10 PM
    Bitbucket availability degraded

    On November 11th, 2025, Bitbucket Cloud experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers. We are committed to transparency and will publish our public post mortem on our Statuspage once this investigation is complete. We expect to publish this within the next 30 days.

    Bitbucket ↗
  3. Nov 11, 2025, 07:35 PM
    Bitbucket availability degraded

    The issue has now been resolved, and the service is operating normally for all affected customers. We will continue to monitor closely to confirm stability.

    Bitbucket ↗
  4. Nov 11, 2025, 07:01 PM
    Bitbucket availability degraded

    Our teams are continuing to address a service disruption affecting Bitbucket Cloud. We are now seeing signs of recovery, however, affected users may experience intermittent performance degradation. We'll share additional updates here in 60 minutes, or sooner as as more information is available.

    Bitbucket ↗
  5. Nov 11, 2025, 05:55 PM
    Bitbucket availability degraded

    We are continuing to investigate a service disruption affecting Bitbucket Cloud. We'll share updates in 60 minutes, or sooner as things progress.

    Bitbucket ↗
  6. Nov 11, 2025, 04:59 PM
    Bitbucket availability degraded

    We are actively investigating reports of performance degradation affecting Bitbucket Cloud and git services. We'll share updates here as more information is available.

    Bitbucket ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Bitbucket's status feed →

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