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Users are having issues accessing designs

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update 23-04-2026 01:48 · Resolved 23-04-2026 02:28

This incident is resolved. Thank you for patience and understanding.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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    Affected services

    Viewing designs

    Updates (3)

    1. 23-04-2026 02:28
      Users are having issues accessing designs

      This incident is resolved. Thank you for patience and understanding.

      Canva ↗
    2. 23-04-2026 01:59
      Users are having issues accessing designs

      The incident is now mitigated. We will continue to monitor and resolve after confirming accessing designs are stable.

      Canva ↗
    3. 23-04-2026 01:48
      Users are having issues accessing designs

      Users are having issues accessing designs. Our engineers are urgently investigating the issue.

      Canva ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
    • Watch the provider going forward. Follow Canva's status feed →

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