Global Outage Map
← Live dashboard
Canva logoCanva

Some users are unable to add credit cards as a payment method

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update 28-10-2025 20:03 · Resolved 28-10-2025 20:59

This issue has been resolved

Canva live status →

Free for 3 services · Pro adds recovery alertsAdd to Chrome

What visitors reported during this incident

No visitor reports were filed for this incident.

View all comments
    Having problems with Canva now? Check the current status

    Affected services

    Billing and subscriptions

    Updates (2)

    1. 28-10-2025 20:59
      Some users are unable to add credit cards as a payment method

      This issue has been resolved

      Canva ↗
    2. 28-10-2025 20:03
      Some users are unable to add credit cards as a payment method

      We are currently investigating an issue where some users are unable to add credit cards as a payment method.

      Canva ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
    • Watch the provider going forward. Follow Canva's status feed →

    GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.