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Some users may experience an error upon accessing their Canva designs.

ResolvedcriticalOfficial source confirmedFirst recorded update 17-12-2025 23:25 · Resolved 18-12-2025 02:50

This incident is now resolved. Thank you for your patience and understanding.

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    Updates (4)

    1. 18-12-2025 02:50
      Some users may experience an error upon accessing their Canva designs.

      This incident is now resolved. Thank you for your patience and understanding.

      Canva ↗
    2. 18-12-2025 00:28
      Some users may experience an error upon accessing their Canva designs.

      We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.

      Canva ↗
    3. 17-12-2025 23:33
      Some users may experience an error upon accessing their Canva designs.

      We are currently investigating the issue and will keep you updated.

      Canva ↗
    4. 17-12-2025 23:25
      Some users may experience an error upon accessing their Canva designs.

      We are currently investigating the issue and will keep you updated.

      Canva ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
    • Watch the provider going forward. Follow Canva's status feed →

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