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Users may experience issues opening new and existing designs

ResolvedcriticalOfficial source confirmedFirst recorded update 13-04-2026 02:28 · Resolved 13-04-2026 07:56

This incident is now resolved. Thank you for your patience and understanding.

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    Updates (5)

    1. 13-04-2026 07:56
      Users may experience issues opening new and existing designs

      This incident is now resolved. Thank you for your patience and understanding.

      Canva ↗
    2. 13-04-2026 02:51
      Users may experience issues opening new and existing designs

      The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

      Canva ↗
    3. 13-04-2026 02:33
      Users may experience issues opening new and existing designs

      We are continuing to investigate this issue.

      Canva ↗
    4. 13-04-2026 02:32
      Users may experience issues opening new and existing designs

      We are continuing to investigate this issue.

      Canva ↗
    5. 13-04-2026 02:28
      Users may experience issues opening new and existing designs

      Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

      Canva ↗

    What to do next

    • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
    • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
    • Watch the provider going forward. Follow Canva's status feed →

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