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Deliveroo

Missing Orders API webhook calls

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Apr 29, 2024, 01:38 PM · Resolved Apr 29, 2024, 01:38 PM

Between 11:04 - 11:28 UTC, many partners using our Orders APIs did not receive webhooks. As a result, we saw elevated rejections of orders and closures of some sites, all of which are now reopened.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Orders API

Updates (1)

  1. Apr 29, 2024, 01:38 PM
    Missing Orders API webhook calls

    Between 11:04 - 11:28 UTC, many partners using our Orders APIs did not receive webhooks. As a result, we saw elevated rejections of orders and closures of some sites, all of which are now reopened.

    Deliveroo ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Deliveroo's status feed →

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