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False positive error messages on Deliveroo tablets

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Oct 24, 2022, 03:37 PM · Resolved Oct 24, 2022, 03:37 PM

From 14:04 - 14:14 GMT, due to a minor outage in Orders API, the restaurant partners might have seen errors indicating failed order injection to POS despite orders being correctly injected. Apologies for any inconvenience.

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Affected services

Orders API

Updates (1)

  1. Oct 24, 2022, 03:37 PM
    False positive error messages on Deliveroo tablets

    From 14:04 - 14:14 GMT, due to a minor outage in Orders API, the restaurant partners might have seen errors indicating failed order injection to POS despite orders being correctly injected. Apologies for any inconvenience.

    Deliveroo ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Deliveroo's status feed →

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