What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with DigitalOcean now? Check the current statusAffected services
Updates (3)
- Jul 2, 2026, 03:38 AMAgent Timeouts While Retrieving Data from Knowledge Bases
This incident has been resolved, and our teams continue to monitor the results. If you experience any further issues, please contact support.
DigitalOcean ↗ - Jul 1, 2026, 08:39 AMAgent Timeouts While Retrieving Data from Knowledge Bases
Our Engineering team has identified the issue causing Agents to experience timeouts while retrieving data from Knowledge Bases. Please be assured that our Engineering team is actively working on a fix and is treating this issue with high priority. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can investigate your specific case further.
DigitalOcean ↗ - Jul 1, 2026, 06:25 AMAgent Timeouts While Retrieving Data from Knowledge Bases
Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error: "Failed to retrieve data from Knowledge base(s) - timeout" Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it. We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support ticket so that we can invest
DigitalOcean ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow DigitalOcean's status feed →
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