← Live dashboard

Phone support may not be working as expected for some Team Admins

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Jun 22, 2024, 01:47 AM · Resolved Jun 22, 2024, 05:46 AM

This incident has been resolved.

Dropbox live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Dropbox now? Check the current status

Affected services

Support Services

Updates (2)

  1. Jun 22, 2024, 05:46 AM
    Phone support may not be working as expected for some Team Admins

    This incident has been resolved.

    Dropbox ↗
  2. Jun 22, 2024, 01:47 AM
    Phone support may not be working as expected for some Team Admins

    Calling support may not be working as expected for some Team Admins. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.