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Dropbox

Creating and opening a File Request might not be working for some users

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 26, 2024, 09:37 PM · Resolved Sep 27, 2024, 12:48 AM

This incident has been resolved.

Dropbox live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Website

Updates (2)

  1. Sep 27, 2024, 12:48 AM
    Creating and opening a File Request might not be working for some users

    This incident has been resolved.

    Dropbox ↗
  2. Sep 26, 2024, 09:37 PM
    Creating and opening a File Request might not be working for some users

    Creating and opening a File Request might not be working for some users. We are currently investigating this issue.

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

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