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Dropbox.com was down

ResolvedminorOfficial source confirmedMulti-region impactFirst recorded update Nov 12, 2024, 11:05 PM · Resolved Nov 12, 2024, 11:05 PM

Retroactive update - Dropbox.com was down for some users. We quickly identified and fixed the problem, so we're back up and running!

Dropbox live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Dropbox now? Check the current status

Affected services

Desktop ApplicationDocSendReplayWebsiteSupport ServicesPasswordsPaperMobile ApplicationAPIDash

Updates (1)

  1. Nov 12, 2024, 11:05 PM
    Dropbox.com was down

    Retroactive update - Dropbox.com was down for some users. We quickly identified and fixed the problem, so we're back up and running!

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

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