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Dropbox is not working for some users

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update May 17, 2024, 04:38 PM · Resolved May 17, 2024, 07:08 PM

This incident has been resolved.

Dropbox live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Dropbox now? Check the current status

Affected services

Website

Updates (2)

  1. May 17, 2024, 07:08 PM
    Dropbox is not working for some users

    This incident has been resolved.

    Dropbox ↗
  2. May 17, 2024, 04:38 PM
    Dropbox is not working for some users

    Dropbox is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

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