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Viewing shared links might not be working for some users

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update May 29, 2024, 03:57 PM · Resolved May 29, 2024, 04:24 PM

This incident has been resolved.

Dropbox live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Website

Updates (3)

  1. May 29, 2024, 04:24 PM
    Viewing shared links might not be working for some users

    This incident has been resolved.

    Dropbox ↗
  2. May 29, 2024, 04:10 PM
    Viewing shared links might not be working for some users

    A fix has been implemented and we are monitoring the results.

    Dropbox ↗
  3. May 29, 2024, 03:57 PM
    Viewing shared links might not be working for some users

    Viewing shared links might not be working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

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