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Dropbox

Desktop installer failing to download

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Nov 7, 2024, 11:31 PM · Resolved Nov 12, 2024, 11:08 PM

This incident has been resolved.

Dropbox live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Dropbox now? Check the current status

Affected services

Desktop Application

Updates (2)

  1. Nov 12, 2024, 11:08 PM
    Desktop installer failing to download

    This incident has been resolved.

    Dropbox ↗
  2. Nov 7, 2024, 11:31 PM
    Desktop installer failing to download

    We are aware of reports regarding the desktop application meta-installer failing to download for some Windows users. Our team is currently investigating the issue.

    Dropbox ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Dropbox's status feed →

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