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Duolingo

Issues starting Video Call with Lily

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Apr 9, 2026, 12:47 AM · Resolved Apr 9, 2026, 01:17 AM

This incident has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Duolingo

Updates (2)

  1. Apr 9, 2026, 01:17 AM
    Issues starting Video Call with Lily

    This incident has been resolved.

    Duolingo ↗
  2. Apr 9, 2026, 12:47 AM
    Issues starting Video Call with Lily

    We are investigating issues with learners being able to start video calls with Lily.

    Duolingo ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Duolingo's status feed →

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