What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Elastic Cloud now? Check the current status

Updates (3)

Sep 16, 2026, 03:38 PM
Elastic Support Portal unavailable
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.
Elastic Cloud ↗
Sep 16, 2026, 02:49 PM
Elastic Support Portal unavailable
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
Elastic Cloud ↗
Sep 16, 2026, 01:17 PM
Elastic Support Portal unavailable
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact [email protected].
Elastic Cloud ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Elastic Cloud's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.