What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Grafana Cloud now? Check the current status

Affected services

AWS Brazil - prod-sa-east-1: APIAWS Brazil - prod-sa-east-1: Public ProbesAWS Brazil - prod-sa-east-1

Updates (4)

Oct 21, 2026, 12:09 AM
DB issues in prod-sa-east-1
This incident has been resolved.
Grafana Cloud ↗
Oct 20, 2026, 11:39 PM
DB issues in prod-sa-east-1
Synthetic Monitoring alerting has recovered. We are continuing to monitor.
Grafana Cloud ↗
Oct 20, 2026, 10:14 PM
DB issues in prod-sa-east-1
Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.
Grafana Cloud ↗
Oct 20, 2026, 09:36 PM
DB issues in prod-sa-east-1
We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.
Grafana Cloud ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Grafana Cloud's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.