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Tempo: High Latency in prod-eu-west-2

ResolvedminorOfficial source confirmedSingle region affectedFirst recorded update Oct 15, 2026, 02:35 PM · Resolved Oct 15, 2026, 04:58 PM

Grafana Cloud experienced high latency for Tempo in a production environment. This issue has now been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Grafana Cloud now? Check the current status

Affected services

AWS Germany - prod-eu-west-2: Ingestion

Updates (4)

  1. Oct 15, 2026, 04:58 PM
    Tempo: High Latency in prod-eu-west-2

    This incident has been resolved.

    Grafana Cloud ↗
  2. Oct 15, 2026, 04:08 PM
    Tempo: High Latency in prod-eu-west-2

    Things are starting to stabilize as we continue to work on a mitigation.

    Grafana Cloud ↗
  3. Oct 15, 2026, 03:20 PM
    Tempo: High Latency in prod-eu-west-2

    We are continuing to work on a fix for this issue. Next update by 16:30 UTC

    Grafana Cloud ↗
  4. Oct 15, 2026, 02:35 PM
    Tempo: High Latency in prod-eu-west-2

    We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution. Next update by 15:30 UTC

    Grafana Cloud ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Grafana Cloud's status feed →

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