What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Grafana Cloud now? Check the current status

Affected services

Incident Management and Response (IRM)

Updates (5)

Sep 23, 2026, 11:07 AM
IRM Access Issues for a Small Group of Users
Between 14:57 UTC on 22 September and 09:00 UTC on 23 September, a small group of users experienced unexpected access issues and undelivered pages in Grafana IRM. This has been fully resolved and all affected users should now have normal access. Thank you for your patience.
Grafana Cloud ↗
Sep 22, 2026, 06:57 PM
IRM Access Issues for a Small Group of Users
The fix has been deployed to the majority of deployments. We continue to monitor progress.
Grafana Cloud ↗
Sep 22, 2026, 05:19 PM
IRM Access Issues for a Small Group of Users
A fix is currently being rolled out and will be deployed progressively over the next few hours. We appreciate your patience as this reaches all affected customers.
Grafana Cloud ↗
Sep 22, 2026, 03:55 PM
IRM Access Issues for a Small Group of Users
The issue has been identified, and we are working on a fix.
Grafana Cloud ↗
Sep 22, 2026, 02:57 PM
IRM Access Issues for a Small Group of Users
We are currently investigating an issue that may cause a small group of users to experience unexpected IRM access issues, or undelivered pages. Most users should not be affected.
Grafana Cloud ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
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