What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Grafana Cloud now? Check the current status

Affected services

AWS US West - prod-us-west-0

Updates (5)

Oct 14, 2026, 03:45 PM
Authentication errors in prod-us-west-0
This incident has been resolved.
Grafana Cloud ↗
Oct 14, 2026, 03:25 PM
Authentication errors in prod-us-west-0
The fix has been implemented, and we are monitoring the results.
Grafana Cloud ↗
Oct 14, 2026, 03:00 PM
Authentication errors in prod-us-west-0
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.
Grafana Cloud ↗
Oct 14, 2026, 01:58 PM
Authentication errors in prod-us-west-0
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.
Grafana Cloud ↗
Oct 14, 2026, 12:57 PM
Authentication errors in prod-us-west-0
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.
Grafana Cloud ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Grafana Cloud's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.