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Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/

ResolvedcriticalOfficial source confirmedSpecific component onlyFirst recorded update Jan 20, 2026, 09:57 PM · Resolved Jan 20, 2026, 10:08 PM

This incident has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Grammarly Editor

Updates (2)

  1. Jan 20, 2026, 10:08 PM
    Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/

    This incident has been resolved.

    Grammarly ↗
  2. Jan 20, 2026, 09:57 PM
    Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/

    The issue has been identified and a fix is being implemented.

    Grammarly ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Grammarly's status feed →

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