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Resolved: Service Disruption on Heroku

ResolvedminorUnverified reportFirst recorded update Nov 18, 2025, 04:41 PM · Resolved Nov 18, 2025, 04:41 PM

We sincerely apologize for the impact this issue caused you and your business. Our goal is to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible. Please find the Root Cause Analysis here. If you have additional questions or need further support, please open a case with Support via the Help portal.

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What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Heroku now? Check the current status

Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Heroku's status feed →

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