What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with HubSpot now? Check the current statusAffected services
Updates (2)
- Apr 6, 2026, 07:08 PM"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"
Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
HubSpot ↗ - Apr 6, 2026, 06:59 PM"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"
We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
HubSpot ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow HubSpot's status feed →
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