What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with HubSpot now? Check the current statusAffected services
Updates (4)
- Feb 5, 2026, 09:41 PMClicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread
Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.
HubSpot ↗ - Feb 5, 2026, 09:15 PMClicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread
We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.
HubSpot ↗ - Feb 5, 2026, 08:08 PMClicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread
We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.
HubSpot ↗ - Feb 5, 2026, 04:22 PMClicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread
We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
HubSpot ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
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