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"HubSpot Email Reply Functionality Fails"

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Mar 25, 2026, 08:56 PM · Resolved Mar 25, 2026, 09:17 PM

Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Sales ToolsCRM

Updates (2)

  1. Mar 25, 2026, 09:17 PM
    "HubSpot Email Reply Functionality Fails"

    Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

    HubSpot ↗
  2. Mar 25, 2026, 08:56 PM
    "HubSpot Email Reply Functionality Fails"

    We are investigating an issue impacting Email replies. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

    HubSpot ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow HubSpot's status feed →

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