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[Fixed] Contact Platform - Degraded Performance

ResolvedmajorOfficial source confirmedFirst recorded update Aug 4, 2026, 03:22 AM · Resolved Aug 4, 2026, 03:22 AM

Mon, 03 Aug 2026 21:44:36 +0000: The platform we utilize to assist customers via live chat and email is experiencing issues and degraded performance. Unfortunately, due to this, wait times for live chat support and email support are delayed. We will provide updates as they become available. We appreciate your patience! [Investigating] Mon, 03 Aug 2026 22:23:24 +0000: Our platform provider believes they have identified the cause and are currently working to mitigate this issue. We appreciate your patience. [Identified] Mon, 03 Aug 2026 23:55:11 +0000: A fix has been implemented and they are...

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Updates (1)

  1. Aug 4, 2026, 03:22 AM
    [Fixed] Contact Platform - Degraded Performance

    Mon, 03 Aug 2026 21:44:36 +0000: The platform we utilize to assist customers via live chat and email is experiencing issues and degraded performance. Unfortunately, due to this, wait times for live chat support and email support are delayed. We will provide updates as they become available. We appreciate your patience! [Investigating] Mon, 03 Aug 2026 22:23:24 +0000: Our platform provider believes they have identified the cause and are currently working to mitigate this issue. We appreciate your patience. [Identified] Mon, 03 Aug 2026 23:55:11 +0000: A fix has been implemented and they are monitoring the recovery. [Fixed] Tue, 04 Aug 2026 03:22:25 +0000: At this time, we have been advised that this issue is resolved, and services are operational. Thank you for your patience and understanding.

    InMotion Hosting ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow InMotion Hosting's status feed →

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