What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Kinsta now? Check the current status

Affected services

Kinsta support system

Updates (5)

Jan 9, 2026, 09:23 PM
MyKinsta Support System Unavailable
Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.
Kinsta ↗
Jan 9, 2026, 08:59 PM
MyKinsta Support System Unavailable
Intercom has implemented a fix and we are continuing to monitor the service.
Kinsta ↗
Jan 9, 2026, 08:42 PM
MyKinsta Support System Unavailable
Intercom has identified a database issue and they are working on restoring the application as soon as possible. We appreciate your patience while the upstream provider works on resolving this issue.
Kinsta ↗
Jan 9, 2026, 08:03 PM
MyKinsta Support System Unavailable
Our upstream provider has identified an issue and they are investigating into the matter as well. They have a status page open you may find at https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
Kinsta ↗
Jan 9, 2026, 07:45 PM
MyKinsta Support System Unavailable
Our support system is not currently available. We are working to resolve the issue as quickly as possible.
Kinsta ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Kinsta's status feed →

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