What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Kinsta now? Check the current status

Affected services

Kinsta support system

Updates (7)

Aug 3, 2026, 05:42 PM
MyKinsta Support System Messages Delayed
This has been resolved.
Kinsta ↗
Aug 3, 2026, 04:30 PM
MyKinsta Support System Messages Delayed
A fix has been implemented and we are monitoring the results.
Kinsta ↗
Aug 3, 2026, 03:45 PM
MyKinsta Support System Messages Delayed
Intercom is currently working on a resolution for this issue, and we will update again once that is in place.
Kinsta ↗
Aug 3, 2026, 02:41 PM
MyKinsta Support System Messages Delayed
We are continuing to work on a fix for this issue with our support system provider.
Kinsta ↗
Aug 3, 2026, 02:25 PM
MyKinsta Support System Messages Delayed
Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting
Kinsta ↗
Aug 3, 2026, 02:09 PM
MyKinsta Support System Messages Delayed
We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.
Kinsta ↗
Aug 3, 2026, 02:04 PM
MyKinsta Support System Messages Delayed
Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
Kinsta ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Kinsta's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.