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Customer Service degradation

ResolvedmajorOfficial source confirmedSpecific component onlyFirst recorded update Jan 31, 2026, 08:42 AM · Resolved Jan 31, 2026, 11:40 AM

The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

North AmericaEuropeAsia Pacific

Updates (2)

  1. Jan 31, 2026, 11:40 AM
    Customer Service degradation

    The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.

    Klarna ↗
  2. Jan 31, 2026, 08:42 AM
    Customer Service degradation

    We are currently experiencing issues with Customer Service. We are working to restore the service as soon as possible. Please try again later. Thank you for your patience.

    Klarna ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Klarna's status feed →

GlobalOutageMap aggregates publicly reported signals. We never claim authoritative status, always cross-check the provider's official channel before making business decisions.