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Customer Service Chat & Phone Support is experiencing issues

ResolvedmajorOfficial source confirmedMulti-region impactFirst recorded update Mar 25, 2026, 11:10 AM · Resolved Mar 25, 2026, 11:56 AM

This incident has been resolved.

Klarna live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

North AmericaEuropeAsia Pacific

Updates (4)

  1. Mar 25, 2026, 11:56 AM
    Customer Service Chat & Phone Support is experiencing issues

    This incident has been resolved.

    Klarna ↗
  2. Mar 25, 2026, 11:42 AM
    Customer Service Chat & Phone Support is experiencing issues

    A fix has been implemented and we are monitoring the results.

    Klarna ↗
  3. Mar 25, 2026, 11:41 AM
    Customer Service Chat & Phone Support is experiencing issues

    The issue has been identified and a fix is being implemented.

    Klarna ↗
  4. Mar 25, 2026, 11:10 AM
    Customer Service Chat & Phone Support is experiencing issues

    We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

    Klarna ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Klarna's status feed →

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