What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Klarna now? Check the current status

Affected services

North America

Updates (8)

Oct 20, 2025, 10:18 AM
Multiple Service degradation in North America
All affected services have recovered, everything is operational and monitoring is ongoing.
Klarna ↗
Oct 20, 2025, 09:49 AM
Multiple Service degradation in North America
Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.
Klarna ↗
Oct 20, 2025, 09:24 AM
Multiple Service degradation in North America
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
Klarna ↗
Oct 20, 2025, 09:22 AM
Multiple Service degradation in North America
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
Klarna ↗
Oct 20, 2025, 08:49 AM
Multiple Service degradation in North America
Initial investigation points to a broader infrastructure issue. We are collaborating with our provider to narrow down the root cause and implement recovery steps.
Klarna ↗
Oct 20, 2025, 08:38 AM
Multiple Service degradation in North America
Our teams are actively investigating service disruptions and collecting logs to better understand the scope and potential source of the issue.
Klarna ↗
Oct 20, 2025, 08:31 AM
Multiple Service degradation in North America
We are continuing to investigate this issue.
Klarna ↗
Oct 20, 2025, 08:16 AM
Multiple Service degradation in North America
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed in Shopify globally. We are working to restore the service as soon as possible. Thank you for your patience.
Klarna ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Klarna's status feed →

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