What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Klarna now? Check the current status

Affected services

North America

Updates (8)

Oct 20, 2025, 09:12 PM
Multiple Service degradation in North America
Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet)
Klarna ↗
Oct 20, 2025, 07:21 PM
Multiple Service degradation in North America
We are continuing to see progress on recovery.
Klarna ↗
Oct 20, 2025, 05:58 PM
Multiple Service degradation in North America
We are continuing to see recovery but are not back to normal yet.
Klarna ↗
Oct 20, 2025, 05:23 PM
Multiple Service degradation in North America
We are beginning to see recovery in some of our affected systems which is also supported by the core infrastructure provider that is applying mitigation actions.
Klarna ↗
Oct 20, 2025, 03:45 PM
Multiple Service degradation in North America
We are still seeing degradation and are closely following the issue on the core infrastructure provider.
Klarna ↗
Oct 20, 2025, 03:10 PM
Multiple Service degradation in North America
The core infrastructure provider claims to have found the source of the issue and is continuing to investigate and identify mitigations.
Klarna ↗
Oct 20, 2025, 02:31 PM
Multiple Service degradation in North America
Our core infrastructure provider is experiencing issues again, similar to the outages reported earlier today. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
Klarna ↗
Oct 20, 2025, 02:24 PM
Multiple Service degradation in North America
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed with Shopify. We are working with the provider to restore the service as soon as possible. Thank you for your patience.
Klarna ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Klarna's status feed →

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