What visitors reported during this incident

No visitor reports were filed for this incident.

Having problems with Klarna now? Check the current status

Affected services

North America

Updates (8)

May 8, 2026, 12:05 PM
Klarna US Service Disruption
This incident has been resolved.
Klarna ↗
May 8, 2026, 10:23 AM
Klarna US Service Disruption
Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.
Klarna ↗
May 8, 2026, 06:52 AM
Klarna US Service Disruption
We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.
Klarna ↗
May 8, 2026, 05:02 AM
Klarna US Service Disruption
We are seeing recovery on additional services, we are still monitoring the issue closely.
Klarna ↗
May 8, 2026, 04:06 AM
Klarna US Service Disruption
We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.
Klarna ↗
May 8, 2026, 02:48 AM
Klarna US Service Disruption
We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.
Klarna ↗
May 8, 2026, 01:44 AM
Klarna US Service Disruption
We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.
Klarna ↗
May 8, 2026, 01:28 AM
Klarna US Service Disruption
We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.
Klarna ↗

What to do next

Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
Watch the provider going forward. Follow Klarna's status feed →

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