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Chat AI Assistant degradation in the App

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Jan 28, 2026, 04:54 PM · Resolved Jan 28, 2026, 05:02 PM

This issue has been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Europe

Updates (2)

  1. Jan 28, 2026, 05:02 PM
    Chat AI Assistant degradation in the App

    This issue has been resolved.

    Klarna ↗
  2. Jan 28, 2026, 04:54 PM
    Chat AI Assistant degradation in the App

    We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

    Klarna ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Klarna's status feed →

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