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Blank favorites page for Pro App and Pro Web users who used Prop trading

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Oct 15, 2026, 01:32 PM · Resolved Oct 16, 2026, 03:31 PM

This incident has been resolved. A fix has been released, and affected users should update to the latest version of the Kraken app. Favorites that were already removed can't be restored, so affected users will need to add them again. No other functionality was affected.

Kraken live status →

What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Kraken Pro App

Updates (4)

  1. Oct 16, 2026, 03:31 PM
    Blank favorites page for Pro App and Pro Web users who used Prop trading

    This incident has been resolved. A fix has been released, and affected users should update to the latest version of the Kraken app. Favorites that were already removed can't be restored, so affected users will need to add them again. No other functionality was affected.

    Kraken ↗
  2. Oct 15, 2026, 08:22 PM
    Blank favorites page for Pro App and Pro Web users who used Prop trading

    A fix has been implemented and we are monitoring the results.

    Kraken ↗
  3. Oct 15, 2026, 01:42 PM
    Blank favorites page for Pro App and Pro Web users who used Prop trading

    The issue has been identified and a fix is being implemented.

    Kraken ↗
  4. Oct 15, 2026, 01:32 PM
    Blank favorites page for Pro App and Pro Web users who used Prop trading

    We are currently investigating an issue causing Blank favorites page to display for Pro App and Pro Web users who used Prop trading. No other functionality is affected.

    Kraken ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Kraken's status feed →

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