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Kraken

Incorrect Margin information and Spot balances displayed in APP and Web.

ResolvedminorOfficial source confirmedFirst recorded update Oct 9, 2026, 10:07 AM · Resolved Oct 10, 2026, 04:16 PM

Kraken experienced an issue where the app and website incorrectly displayed margin information and spot balances. This issue has now been resolved.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Updates (3)

  1. Oct 10, 2026, 04:16 PM
    Incorrect Margin information and Spot balances displayed in APP and Web.

    This incident has been resolved.

    Kraken ↗
  2. Oct 9, 2026, 02:31 PM
    Incorrect Margin information and Spot balances displayed in APP and Web.

    A fix has been implemented and we are monitoring the results.

    Kraken ↗
  3. Oct 9, 2026, 10:07 AM
    Incorrect Margin information and Spot balances displayed in APP and Web.

    We are currently investigating an issue causing incorrect margin information and Spot balances for a subset of client in both App and Web interfaces. Our team is working diligently to solve it.

    Kraken ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Kraken's status feed →

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