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Service Issue - Cloud Manager and API

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Sep 7, 2026, 10:38 AM · Resolved Sep 7, 2026, 01:31 PM

Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls.  The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate...

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Affected services

Cloud Manager and API

Updates (6)

  1. Sep 8, 2026, 09:26 AM
    Service Issue - Cloud Manager and API

    Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls.  The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiti

    Linode ↗
  2. Sep 7, 2026, 01:31 PM
    Service Issue - Cloud Manager and API

    We haven't observed any additional issues with the Cloud Manager or API, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected] for assistance.

    Linode ↗
  3. Sep 7, 2026, 01:27 PM
    Service Issue - Cloud Manager and API

    At this time we have been able to correct the issue affecting the Cloud Manager and API. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a>, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected].

    Linode ↗
  4. Sep 7, 2026, 12:12 PM
    Service Issue - Cloud Manager and API

    We are continuing to investigate this issue.

    Linode ↗
  5. Sep 7, 2026, 11:39 AM
    Service Issue - Cloud Manager and API

    We are continuing to investigate this issue.

    Linode ↗
  6. Sep 7, 2026, 10:38 AM
    Service Issue - Cloud Manager and API

    Our team is investigating a service issue that affects the Cloud Manager (https://cloud.linode.com/) and API. During that time, some users may experience issues when attempting to access these systems. We will share additional updates as we have more information.

    Linode ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Linode's status feed →

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