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Emerging Service Issue - Cloud Manager

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Jul 9, 2026, 04:57 PM · Resolved Jul 9, 2026, 06:21 PM

On July 9, 2026, at 15:43 UTC, customers were unable to login to [cloud.linode.com](http://cloud.linode.com) using username and password. Customers were getting "wrong password" error message.  Investigation revealed that the issue was due to an internal certificate issue. To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved. Akamai will deploy a permanent fix to prevent a recurrence of the issue.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

Cloud Manager and API

Updates (5)

  1. Jul 10, 2026, 12:30 PM
    Emerging Service Issue - Cloud Manager

    On July 9, 2026, at 15:43 UTC, customers were unable to login to [cloud.linode.com](http://cloud.linode.com) using username and password. Customers were getting "wrong password" error message.  Investigation revealed that the issue was due to an internal certificate issue. To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved. Akamai will deploy a permanent fix to prevent a recurrence of the issue.

    Linode ↗
  2. Jul 9, 2026, 06:21 PM
    Emerging Service Issue - Cloud Manager

    We haven't observed any additional issues with the Cloud Manager logins and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected] for assistance.

    Linode ↗
  3. Jul 9, 2026, 05:49 PM
    Emerging Service Issue - Cloud Manager

    At this time we have been able to correct the issue affecting the Cloud Manager logins. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a>, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected].

    Linode ↗
  4. Jul 9, 2026, 05:24 PM
    Emerging Service Issue - Cloud Manager

    We are continuing to investigate this issue. We will provide an update within the next 30 minutes.

    Linode ↗
  5. Jul 9, 2026, 04:57 PM
    Emerging Service Issue - Cloud Manager

    Our team is investigating an emerging service issue affecting Cloud Manager logins. We will share additional updates as we have more information.

    Linode ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Linode's status feed →

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