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Connectivity Issue - Linodes in Milan, Italy

ResolvedminorOfficial source confirmedSpecific component onlyFirst recorded update Jul 20, 2026, 01:52 AM · Resolved Jul 20, 2026, 04:10 AM

Starting around 00:33 UTC on July 20, 2026, some hosts in the Milan, Italy data center became unavailable, impacting customer access to Linodes. The investigation identified that this issue occurred during scheduled router firmware updates. While we follow a phased upgrade process to prevent service disruption, an unexpected intersection of concurrent maintenance activities led to a temporary loss of network connectivity for the affected hosts. Service was fully restored by 02:16 UTC on July 20, 2026, and all systems are now operating as expected. Internally, we are reviewing our change...

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Affected services

IT-MIL (Milan)

Updates (6)

  1. Jul 20, 2026, 05:45 AM
    Connectivity Issue - Linodes in Milan, Italy

    Starting around 00:33 UTC on July 20, 2026, some hosts in the Milan, Italy data center became unavailable, impacting customer access to Linodes. The investigation identified that this issue occurred during scheduled router firmware updates. While we follow a phased upgrade process to prevent service disruption, an unexpected intersection of concurrent maintenance activities led to a temporary loss of network connectivity for the affected hosts. Service was fully restored by 02:16 UTC on July 20, 2026, and all systems are now operating as expected. Internally, we are reviewing our change mana

    Linode ↗
  2. Jul 20, 2026, 04:10 AM
    Connectivity Issue - Linodes in Milan, Italy

    We haven’t observed any additional connectivity issues in our Milan (Italy) data center and will now consider this incident resolved. If you continue to experience problems, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

    Linode ↗
  3. Jul 20, 2026, 03:20 AM
    Connectivity Issue - Linodes in Milan, Italy

    At this time, we have been able to correct the issues affecting connectivity in our Milan (Italy) data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please <a href="https://cloud.linode.com/support/tickets">open a Support ticket</a> for assistance.

    Linode ↗
  4. Jul 20, 2026, 03:12 AM
    Connectivity Issue - Linodes in Milan, Italy

    Our team has identified the issue affecting connectivity in our Milan (Italy) data center. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.

    Linode ↗
  5. Jul 20, 2026, 02:56 AM
    Connectivity Issue - Linodes in Milan, Italy

    We are continuing to investigate this issue. We will provide the next update as we make progress.

    Linode ↗
  6. Jul 20, 2026, 01:52 AM
    Connectivity Issue - Linodes in Milan, Italy

    Our team is currently investigating a connectivity issue affecting Linodes in the Italy (Milan) region. During this time, existing Linodes in this location may be unreachable. Please note that creating new Linodes is functioning normally and remains unaffected.

    Linode ↗

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Linode's status feed →

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