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Trying to contact support redirects some users to a login page that rejects all login attempts.

ResolvedminorUnverified reportFirst recorded update Apr 29, 2025, 10:28 PM · Resolved Apr 30, 2025, 12:02 AM

The login loop issue that some users experienced after attempting to contact support has been fully resolved. If you’re still experiencing issues, please use an alternative link to get in touch with us:   [https://miro.com/contact/recover/ ](https://miro.com/contact/recover/) We apologize for the inconvenience caused and appreciate your understanding.

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What visitors reported during this incident

No visitor reports were filed for this incident.

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Timeline

No vendor updates were captured for this incident before it was resolved.

What to do next

  • Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
  • Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
  • Watch the provider going forward. Follow Miro's status feed →

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