What visitors reported during this incident
No visitor reports were filed for this incident.
Having problems with Miro now? Check the current statusUpdates (3)
- Sep 10, 2025, 07:04 AMIssue with creating support requests for customers with language set to Japanese
The Learning centre issue affecting users in Japanese and Portuguese languages has now been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.
Miro ↗ - Sep 10, 2025, 06:44 AMIssue with creating support requests for customers with language set to Japanese
We identified the cause of the issue which is affecting users using Miro in the Japanese and Portuguese languages. The issue is related to a software update that we are now fixing. We will provide further updates in 15 minutes.
Miro ↗ - Sep 10, 2025, 06:34 AMIssue with creating support requests for customers with language set to Japanese
Customers with language set to Japanese are unable to raise support requests via the learning centre or access learning centre content. While we are investigating - it is still possible to contact support by using the following link: <https://miro.com/contact/support> Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.
Miro ↗
What to do next
- Verify your own services recovered cleanly. Some upstream outages leave queues or caches in a degraded state, run smoke tests before declaring green internally.
- Save the post-mortem. Vendors usually publish a detailed RCA 1-3 days later. We'll add it to this page when it appears.
- Watch the provider going forward. Follow Miro's status feed →
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